Departures
Your Meet and Assist greeter will be waiting to welcome and assist you at your agreed meeting point (terminal forecourt, car park or incoming train, taxi, bus/coach station). The greeter will guide you to your relevant airline check-in area, through passport control and security, and finally to your departure gate.
Depending on the class of your ticket, the greeter will escort you to the relevant airline lounge; and when ready for boarding, the host will take you to your departure gate and wish you a safe flight.
Additional add-ons available
ARL Premier offers additional Add-ons to complement your Meet & Assist service. These add-ons can be booked through our Helpdesk at additional charge. Please refer to the Add-on section for more details.
Arrivals
As you disembark, your Meet and Assist greeter will be waiting to welcome you at top of the jet bridge holding your name-board, they will guide you through immigration, passport control, and lead you to baggage reclaim to collect your luggage. Once luggage is collected, your greeter will escort you to your next mode of transport.
Additional Add-ons Available
ARL Premier offers additional Add-ons to complement your Meet & Assist service. These add-ons can be booked through our Helpdesk at additional charge. Please refer to the Add-on section for more details.
Transfers
A connection service is when you are not in procession of your onward journey boarding pass. This means that you will need to land yourself and then recheck-in i.e. an arrival and departure service.
This could be either from the same or different terminal, you will receive the full arrival and departure experience. Your greeter will accompany and escort you all the way, guiding you swiftly through the airport and assisting you to complete all necessary formalities.
Upon arrival your escort will collect you from your arrival gate, at the top of the Jet Bridge and will guide you through all arrival formalities (immigration, passport control, customs clearance, and baggage).
Thereafter, the Meet & Assist agent will help you to recheck-in for your departure flight and will guide you through all departure formalities (check-in, immigration, passport control, lounges and gates).
Unaccompanied Minors
Children travelling alone Is your child travelling without an accompanying adult? That must be very exciting for them! With our Unaccompanied Minor service, we’ll guarantee your child receives assistance from our ground and cabin crew. Check when to arrange it and how it works. Unaccompanied Minor service We do our very best to ensure your child travels as comfortable as possible, even when travelling on their own. We’ll make sure they reach the correct plane, and help in case of delay or other disruptions. The service is available for all flights.
